I’m a driven Customer Success leader with over 10 years of experience building and growing strategic customer programs for B2B software and consulting companies. In Oct 2016, I joined Microsoft’s Cloud and Enterprise Marketing Team to improve the customer onboarding journey and acquisition strategy.
For four years at a Silicon Valley-based start-up called Hearsay Social, I led a team of top global account managers who coach, train and lead Fortune 500 financial services and insurance companies to sell socially. Because of Hearsay’s software and our Customer Success coaching, local users reported that they received over 40% of their referrals from social media and using Hearsay Social.
Additional experience includes running dozens of enterprise customer reference programs, telling customer stories through digital marketing, social media platforms, customer videos and written case studies.
I have a Bachelor of Science degree in Organizational Communication from the University of Portland, was an Entrepreneur Scholar in 2003-04 and am a certified Project Manager from CompTIA.
It’s not all work: In my free time, I run in races all over the country, make my own mustard, spend time with my new nephew and travel the world.
WHY YOU ARE INVOLVED WITH IGNITE?
I want girls to have the opportunity to explore, learn and pursue any field profession that’s inspiring to them. IGNITE provides the opportunities for these students to get the education and resources to make their dreams possible.
HOW HAS IGNITE INSPIRED YOU?
I love hearing stories from the girls about their goals and dreams. As adults, we sometimes forget to have lofty dreams or think that anything is possible. When you talk to a middle school or high school girl, she doesn’t think in “I can’t”. I want all women, young and old, to say “I can”.
WHAT VALUE DOES IGNITE PROVIDE FOR GIRLS?
IGNITE opens doors for girls. IGNITE brings girls together to learn about STEM programs in a safe environment so that they can ask questions, learn and explore topics that aren’t provided in a day-to-day classroom.
WHAT WOULD YOU LIKE OUR WIDER COMMUNITY TO KNOW ABOUT IGNITE?
Come out and help! Every hour of your time helps these students learn more about STEM and helps them achieve their dreams.