Blogger Need – Panel with Afiniti

Afiniti transforms the way humans interact by applying artificial intelligence to discover, predict and affect patterns of interpersonal behavior. Afiniti Enterprise Behavioral Pairing™ discovers and predicts patterns of interpersonal behavior to optimally pair customers with agents. Afiniti’s unique AI solution allows global enterprises to pair callers and agents out of sequence on the basis of subtle behavioral characteristics.

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Thursday, Feb 11, 2021


Amber Zertuche

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