Blogger Need – Workshop with Afiniti

Artificial intelligence, machine learning, and big data are some of the key advancements in technology today. Join us to learn the basics of this biggest trend in technology, why they are important, and how we can apply this practically in the business world.

Afiniti transforms the way humans interact by applying artificial intelligence to discover, predict and affect patterns of interpersonal behavior. Afiniti Enterprise Behavioral Pairing™ discovers and predicts patterns of interpersonal behavior to optimally pair customers with agents. Afiniti’s unique AI solution allows global enterprises to pair callers and agents out of sequence on the basis of subtle behavioral characteristics.